At POOOL, accessible from https://www.poool.app and https://www.poool.id, the privacy of our users is one of our highest priorities. This Privacy Policy outlines the types of information we collect and how we use and protect it.
If you have additional questions or require more information, please contact us at Team@poool.app or via WhatsApp at +62 813-2581-7676.
Information We Collect
The personal data we collect depends on how you interact with the platform, and includes (but is not limited to):
- Full name
- Email address
- Phone number
- Country of residence
- Payment and transaction data
- Blockchain wallet address (if applicable)
- Investment interest or activity
- Any information you provide voluntarily through forms, emails, or messaging platforms
When you register for an account, we may request contact details, identification documents (for KYC purposes), and other details relevant to your investor profile.
How We Use Your Information
We may use the information we collect to:
- Provide, operate, and maintain our platform
- Facilitate investment-related transactions
- Comply with legal and regulatory obligations (e.g., KYC, AML)
- Improve and personalize your experience
- Develop new features, investment opportunities, or services
- Communicate with you about your account, transactions, or platform updates
- Prevent fraud, abuse, and system misuse
- Send important notices, newsletters or promotional materials (optional and opt-out available)
Log Files
Like most digital platforms, POOOL uses log files. These include IP address, browser type, ISP, timestamp, referring/exit pages, and click behavior. This data is not personally identifiable and is used to analyze trends, improve user experience, and maintain platform performance.
Cookies and Tracking Technologies
POOOL uses cookies to:
- Remember your preferences
- Analyze traffic and usage patterns
- Personalize content and experiences
- Enhance security
You can disable cookies in your browser settings. However, doing so may impact functionality and performance.
Third-Party Services
We may integrate services from third parties (e.g., payment providers, KYC vendors, analytics tools). These parties may collect certain data as part of service delivery. POOOL is not responsible for their independent policies, and we encourage you to review their respective Privacy Policies.
We do not sell your personal data to third parties.
Data Protection & Security
We take appropriate technical and organizational measures to secure your data from unauthorized access, alteration, disclosure, or destruction. This includes encryption, access controls, and regular audits.
However, no online system is 100% secure, and you acknowledge that information shared online may be exposed to residual risk.
Your Data Protection Rights (GDPR-Aligned)
As a user, you have the following rights:
- Access: Request a copy of your personal data
- Rectification: Request correction of inaccurate or incomplete data
- Erasure: Request deletion of your data (subject to legal retention)
- Restriction: Request limited processing in certain cases
- Objection: Object to certain types of data processing
- Portability: Request transfer of your data to another provider
To exercise any of these rights, please email team@poool.app. We will respond within 30 days.
Children's Information
POOOL does not knowingly collect personal information from individuals under the age of 13. If you believe a child has provided us with personal data, please contact us immediately and we will delete it as required by law.
Changes to This Policy
POOOL reserves the right to update this Privacy Policy at any time. We will notify users of any material changes via the platform or email. Your continued use of the website after such changes constitutes acceptance of the new terms.
Contact Us
PT. POOOL INTERNATIONAL GROUP
Email: Team@poool.app
WhatsApp: +62 813-2581-7676
Virtual office address: Jalan Raya Kerobokan No 98 Bali Kuta Utara Kerobokan Kelod
A Word of Caution: POOOL does not offer financial, legal, tax, or investment advice. All transactions on the platform will be settled in Indonesian Rupiah (IDR). Investing in real estate, startups, or any private placement opportunities involves significant risks.
Virtual Office Address: Jl. Raya Kerobokan No.98, Kerobokan Kelod, Kec. Kuta Utara, Kabupaten Badung, Bali 80361, Indonesia.